Exchange Policy
Best U Boutique offers ‘Exchanges’ ONLY according to and strictly limited to the following conditions.
Exchanges:
The garment(s) does not fit and you would like a different size.
Garment(s) is damaged and you would like a replacement garment.
Exchanges should be brought to our attention within 25 hours of receiving your order. You should inspect the items on the day you receive them to be safe.
Items may be exchanged for alternative items either to the same value of the returned item or more, which will incure payment of the difference from the client.
If you wish to take time before choosing an alternative item, your credit to the value of the returned item can be redeemed within 1 year of Best U Boutique receiving the returned item. (This is NOT a refund)
Garment(s) must be returned to Best U Boutique free of odour or damage due to clients fault – perfume, smoke, cigarette burns, make-up and food stains and in the same packaging as received,lables still attatched not worn or washed!
Due to hygiene reasons, lingerie items are NON-EXCHANGEABLE and NON RETURNABLE, unless it is reported as damaged within 24 Hours of receiving your lingerie. Sale items may not be EXCHANGED REFUNDED OR RETURNED!
Simply sending items back to Best U Boutique without first logging a valid reason for your exchange within the terms of our conditions will not be accepted or validated.
Exchanges pertaining to sizing issues can only be conducted once per order. Clients are heavily advised to NEVER order bigger or smaller than their TRUE South African size as doing otherwise will result in incorrect sizing sent. IF SIZES ARE NOT STANDERD IT WILL BE STATED THAT WAY ON THE WEBSITE!
Costs of Returns and Exchanges
If Best U Boutique is responsible for sending damaged items or items in the incorrect size or style ordered by the client, pick up and return delivery costs are covered by Best U Boutique.
If the client orders the incorrect size, ie. Ordering bigger or smaller than their true South African size, return costs as well as the cost of sending the replacement must be covered by the client.
To effect the exchange you will be issued a gift card to the value of the item you are exchanging/returning, and we will ask you to return to our website to create a new order using your gift card code.
Cancellation of an order that has been finalized, will incur a 35% handling fee - as stipulated in the Consumer Protection Act Best U Boutique reserves the right to do so. The Consumer Protection Act excludes “Buyers Remorse” and Best U Boutique reserves the right to reject refunds due to “Buyer’s Remorse” or “Change of Heart”. Cancellations due to "Not realising our turn around time of 7 working days", is considered "Change of Heart" and will incur 35% handling fee for cancellation.
No Returns are accepted on items bought on clearance.
Refunds will be processed within 15 days of cancellation notice of ordered items - as stipulated in the Consumer Protection Act.
